excl VAT
Last updated: 28 August 2026.
We want the commercial refrigeration equipment you purchase to operate reliably and for you to know exactly what to do if a fault occurs. If equipment fails during the warranty period because of a manufacturing, material or assembly defect, the fault is handled under the warranty terms below. At the same time, professional refrigeration equipment must be installed, operated and maintained in accordance with the instructions for the specific manufacturer and model.
Warranty periods
Consumers (natural persons purchasing for purposes unrelated to their business) – 2-year statutory legal guarantee.
Business Customers – 12-month (1-year) commercial warranty from the date of delivery / sale unless otherwise stated in writing in the quotation, order confirmation, invoice or warranty document.
The Consumer's two-year legal guarantee is mandatory and cannot be reduced by a shorter manufacturer's or commercial warranty. A commercial warranty is additional and does not remove statutory Consumer rights.
The warranty applies to faults caused by defects in manufacture, materials, factory assembly or components, where the equipment has been used for its intended purpose, in suitable environmental conditions and in accordance with the manufacturer's instructions.
Once a warranty claim is confirmed, the defective part is repaired or replaced and the work necessary to remedy the covered defect is carried out under the applicable warranty. Where repair or replacement is objectively impossible, the appropriate remedy is determined in accordance with applicable law and the terms of the specific order and warranty. Consumers retain all statutory rights to free restoration of conformity and other remedies provided by law.
The warranty covers manufacturing defects. It does not cover failures or damage caused by external circumstances, incorrect use or insufficient maintenance. A fault may be treated as non-warranty where it is established that it was caused or materially contributed to by:
Important: the fact that a fault occurs within the warranty period does not automatically mean that it is a warranty fault. The cause is assessed from the type of failure, equipment condition, operating environment, manufacturer instructions and, where necessary, technical diagnosis. These exclusions apply to Consumers only to the extent permitted by mandatory consumer protection law.
Commercial refrigeration equipment is designed for specific operating conditions. Incorrect positioning can increase energy consumption, prevent correct temperature control and shorten the life of the compressor and other components.
Many commercial refrigerators are designed to maintain the temperature of products that are already chilled, rather than to cool hot products rapidly. Before first loading, allow the equipment to reach its operating temperature.
Regular maintenance is essential for reliable refrigeration. A dirty condenser reduces heat transfer, increases energy consumption and can lead to compressor overheating and failure.
For Business Customers, we recommend appointing a responsible employee and recording the dates of key maintenance operations, especially condenser cleaning. This supports reliable operation and helps establish operating history if a fault occurs.
Some service calls are caused by operating conditions rather than a technical defect. Before registering a service request, where it is safe to do so and without dismantling the equipment, check:
If you hear unusual hissing, suspect refrigerant leakage or refrigeration-circuit damage, see electrical arcing, smell burning or identify another hazardous condition, do not dismantle the equipment. Switch it off if this can be done safely and contact service.
Fault registration by email: info@saldymosprendimai.lt
General telephone for consultation and fault-registration questions: +370 5 234 5655
Important: telephone consultation is available, but a service call is considered registered only after a written request is received by email. No on-site service visit is arranged without written registration.
Please provide as much information as possible in the email. This may allow the fault to be assessed before travel and helps the technician bring suitable tools or parts.
We first review the information, photographs, error codes and operating circumstances supplied. Where the cause cannot be established remotely, technical diagnosis is carried out on site or, where more appropriate, at the service location. The equipment condition, installation, ventilation, condenser cleanliness, electrical supply, controller settings, operating environment and failed component may all be assessed.
If the failure is confirmed to be caused by a manufacturing, material or assembly defect, it is handled as a warranty claim. If the cause is found to be non-warranty, the customer is informed of the reason and the applicable paid-service rates. Any further paid repair and replacement parts are agreed with the customer.
The rates below apply when diagnosis establishes that a fault is not covered by warranty, and to maintenance, cleaning, adjustment or other work that is not the repair of a warranty defect.
Service labour during normal working hours: EUR 50.00 / hour + VAT.
Call-out in Vilnius, Kaunas, Klaipėda, Šiauliai or Panevėžys: EUR 40.00 + VAT.
Call-out to other cities and locations: in addition to the call-out fee, travel is charged at EUR 0.60 / km + VAT. Kilometres are calculated one way to the site; the exact mileage and call-out amount are agreed before travel.
Replacement parts and materials: charged according to actual requirements. Parts are quoted and agreed separately with the customer.
If diagnosis identifies additional work or parts that could not reasonably have been anticipated in advance, their scope and price are agreed with the customer before the repair is continued. These non-warranty service rates do not apply to a confirmed warranty fault to the extent that the applicable warranty or mandatory Consumer rights cover the repair costs.
In the event of a fault, do not dismantle the refrigeration system, alter factory controller parameters, bypass safety devices, or attempt electrical or refrigeration-circuit repairs without proper authorisation. Unauthorised repairs or modifications can make diagnosis difficult and, where they are found to have caused or contributed to the failure, the resulting fault may not be covered by warranty.
For equipment using flammable refrigerants such as R290 or R600a, refrigeration-system work must be performed by suitably qualified personnel in accordance with the manufacturer's instructions and applicable safety requirements.
Consumers benefit from the rights provided by Lithuanian law for non-conforming goods. The Seller is responsible for non-conformity that existed when the goods were delivered and becomes apparent within the statutory two-year period. A Consumer may first request free repair or replacement where the chosen remedy is proportionate; in the circumstances provided by law, a price reduction or termination of the contract may apply.
Commercial warranty terms cannot restrict statutory Consumer rights. If you have a question about warranty coverage or fault registration, contact us at info@saldymosprendimai.lt or +370 5 234 5655.
