excl VAT
Last updated: 28 August 2026.
These terms and conditions of sale (the Terms) govern purchases made through SaldymoSprendimai.lt. They reflect the nature of our range, which largely consists of professional refrigeration, food-service and retail equipment that may be bulky, supplied from manufacturer or European warehouses, and may require specific delivery, handling, installation, connection or commissioning arrangements.
Seller: UAB “Šaltoji banga”, company code 122370882, Antakalnio g. 38, LT-10305 Vilnius, Lithuania, tel. +370 5 234 5655, email info@saldymosprendimai.lt.
These Terms apply to all orders placed through SaldymoSprendimai.lt unless the parties expressly agree otherwise in writing in a specific quotation, order confirmation or separate agreement. The version of the Terms in force when the order is confirmed applies to that order.
Consumer means a natural person purchasing for purposes unrelated to their trade, business, craft or profession. Business Customer means a legal entity, self-employed person or other buyer purchasing for commercial, professional or business purposes. Provisions expressly stated to apply to Consumers do not apply to Business Customers unless otherwise agreed.
Product pages and/or manufacturer documentation provide the product name, principal characteristics, dimensions, temperature range, energy information, refrigerant, standard equipment, warranty and other technical data. Images and visualisations are intended to identify the product and may differ slightly from the delivered item due to manufacturer updates, selected configuration, screen colour reproduction or other objective reasons.
Professional refrigeration equipment may require specific site conditions, including ambient temperature and humidity, climate class, electrical capacity, voltage and phases, ventilation, clearances around the unit, condenser airflow, water or condensate drainage, floor load capacity, doorway dimensions and access routes. The Buyer should assess the installation site before ordering. Technical consultation is available from the Seller where required.
Where a product is ordered with non-standard manufacturer configuration, individually selected colour, dimensions, door arrangement, construction changes or other modifications made according to the Buyer's instructions, the price, scope and lead time may be confirmed in a separate quotation. Any exception from a Consumer's statutory withdrawal right for goods made to the Consumer's specifications or clearly personalised applies only to the extent provided by law. Merely selecting from standard options offered by the manufacturer does not by itself make the product individually manufactured.
Products may be held in the Seller's warehouse, in a manufacturer or supplier warehouse in Europe, or supplied to order. Availability and lead-time information shown online may be indicative because supplier stock levels can change in real time.
The Buyer places an order by creating a shopping cart, providing the requested contact and delivery details, choosing delivery and payment methods, and confirming the order. An automated acknowledgement means that the order has been received by the system. Unless the checkout clearly states otherwise, the sales contract is concluded when the Seller expressly confirms acceptance of the order by email or another clear method.
If after the order is placed it becomes clear that the product is unavailable, discontinued, displayed with an obvious pricing or technical error, or cannot be supplied for another objective reason, the Seller will contact the Buyer promptly and offer a reasonable solution, such as an alternative product, a revised delivery date or cancellation. If a paid order cannot be fulfilled and the Buyer does not accept an alternative, the payment will be refunded without undue delay.
Prices are stated in euros. Where applicable, the website may display both VAT-inclusive and VAT-exclusive prices. The final amount payable, including applicable taxes and delivery costs, is shown before the order is confirmed or in a separate quotation where delivery or additional service costs cannot reasonably be calculated automatically.
The online store may offer payment by bank transfer and electronic payment through the payment solution displayed during checkout. The available methods are shown at the payment step. Advance payment may apply to special, customised or high-value orders where this is expressly stated in the quotation or order confirmation.
The invoice or other accounting document is provided electronically or by another method agreed with the Buyer. The Buyer must provide accurate invoicing and delivery information.
Delivery methods, charges and lead times are stated during checkout, on the product page, in the quotation or in the separate Delivery Information. Unless expressly included in the order, delivery of large or heavy professional equipment does not include carrying the unit inside the premises, carrying it upstairs, crane lifting, assembly, fitting glass or shelves, connection, commissioning or staff training.
The Buyer must ensure that the delivery location is accessible to the agreed type of transport and that the product can be unloaded safely. Where movers, lifting equipment, inside delivery or non-standard unloading are required, these services must be agreed in advance.
Delivery times are estimates unless expressly stated to be fixed. For Consumers, where no other delivery date has been agreed, statutory delivery deadlines apply. Where goods are supplied from a manufacturer or overseas warehouse, the Seller will provide the current expected lead time once confirmed by the supplier.
On delivery, the Buyer is advised to inspect the external packaging, pallet and visible condition of the goods. Any impact marks, tears, deformation, wet packaging or other possible transport damage should be clearly recorded on the carrier's delivery document and, where possible, photographed before unpacking. Please notify the Seller as soon as possible. A failure to record visible packaging damage does not by itself remove a Consumer's statutory rights regarding hidden or later-discovered defects.
Installation or connection is not included in the product price unless expressly stated on the product page, quotation or order. The Seller may separately provide inside delivery, installation, refrigeration connection, electrical works, commissioning, parameter setup, staff training and maintenance services.
The Buyer must follow the manufacturer's installation and operating instructions and ensure suitable electrical supply, ventilation, ambient conditions and periodic maintenance. Defects or damage caused by incorrect installation, unsuitable electrical supply, mechanical damage, unsuitable ambient conditions, insufficient condenser maintenance or use outside the intended purpose may fall outside the commercial warranty to the extent permitted by law. This does not limit mandatory Consumer rights where the Seller is responsible for the installation or defect.
Consumers are covered by the 2-year statutory legal guarantee of conformity. The Seller is responsible for non-conformity that existed when the goods were delivered and becomes apparent within the statutory period. Any commercial warranty offered by the Seller or manufacturer is additional and cannot reduce or remove mandatory Consumer rights.
Business Customers receive a 12-month (1-year) commercial warranty from the date of delivery / sale unless a longer period is expressly confirmed in writing in the quotation, order confirmation, invoice, warranty document or applicable manufacturer terms.
The purpose of the warranty is to remedy equipment or component failures caused by defects in manufacture, materials or assembly. Once a warranty defect is confirmed, the defect is remedied by repairing or replacing the defective part; where repair or replacement is objectively impossible or disproportionate, the appropriate remedy is determined under applicable law and the specific order terms. Consumers retain all statutory rights to free restoration of conformity and other remedies provided by law.
The commercial warranty does not cover failures or damage unrelated to defects in manufacture or materials, including intentional or accidental mechanical damage, impact, dropping, broken glass, transport damage occurring after delivery, incorrect installation or connection, unsuitable mains parameters or voltage surges, use outside the intended purpose, operation outside the specified climate class or ambient limits, blocked ventilation openings, insufficient ventilation clearances, dirty condensers, lack of periodic maintenance, unsuitable cleaning chemicals, corrosion caused by aggressive substances, overloading, placing warm products into equipment intended to maintain the temperature of already chilled products, unauthorised controller parameter changes, unauthorised repairs, modifications, or the use of non-original / incompatible parts, where such circumstances are found to have caused or contributed to the fault. Normal wear and routine user maintenance are not manufacturing defects.
The fact that a failure occurs within the warranty period does not by itself establish that it is a warranty defect. The cause is assessed from the nature of the failure, equipment condition, operating environment, manufacturer instructions and, where necessary, technical diagnosis. These commercial warranty exclusions apply to Consumers only to the extent permitted by mandatory consumer protection law.
Please register faults in writing by email at info@saldymosprendimai.lt. Include the order or invoice number, manufacturer and model, serial number, description of the fault, controller temperature and error code (if any), together with photographs of the equipment, controller and rating plate. Where possible, attach a short video showing or recording the fault.
If an on-site service visit may be required, also provide the exact equipment location / service address, site opening hours or time when access to the equipment is possible, and the name and telephone number of the on-site contact person. General telephone for consultation and fault-registration questions: +370 5 234 5655. A telephone call may assist with initial assessment, but a service call is considered registered only after a written request is received at info@saldymosprendimai.lt; no on-site service visit is arranged without written registration.
Before reporting a fault, please check whether the equipment has electrical power, the main switch is on, ventilation openings are clear, the condenser is clean, doors close correctly and the controller is set to an appropriate temperature. If refrigerant leakage, refrigeration circuit damage, electrical failure or another hazardous condition is suspected, do not dismantle or attempt to repair the equipment yourself. Switch it off if safe to do so and contact service.
A Consumer's written complaint is handled free of charge and answered within 14 calendar days unless the law provides otherwise.
A Consumer who purchases goods at a distance has the right to withdraw from the distance contract without giving a reason within 14 calendar days, subject to the exceptions provided by Lithuanian law. For goods, the period normally runs from the day on which the Consumer or a third party designated by the Consumer, other than the carrier, receives the goods.
The Consumer may notify the Seller of withdrawal by sending a clear statement to info@saldymosprendimai.lt. If the online store provides a dedicated electronic withdrawal function, that function may also be used. It is sufficient for the notice to be sent before the 14-day period expires.
After notifying the Seller of withdrawal, the Consumer must return the goods within 14 days unless the Seller offers to collect them. The Consumer bears the direct cost of returning the goods unless the Seller agrees to bear that cost or the law provides otherwise. For professional refrigeration equipment that, due to its size or weight, cannot normally be returned by post, the return transport cost depends on the dimensions, weight, collection location and carrier tariff; the Consumer may contact the Seller to arrange collection and obtain the specific transport cost.
The Seller will refund all payments received under the withdrawn contract, including the cost of standard delivery, in accordance with the statutory procedure and deadlines. If the Consumer chose a more expensive delivery method than the Seller's standard option, the additional delivery cost does not have to be refunded. Where permitted by law, the Seller may withhold the refund until the goods are returned or the Consumer provides evidence that they have been sent back.
The Consumer may unpack and inspect the goods only to the extent necessary to establish their nature, characteristics and functioning. If the Consumer handles the goods beyond what is necessary for such inspection, the Consumer may be liable for any resulting diminution in value. Keeping the original packaging is strongly recommended, particularly for heavy or fragile equipment, but lack of original packaging does not by itself remove the statutory withdrawal right. The product must be packaged safely for return transport.
The withdrawal right does not apply in the cases specified by law, including goods made to the Consumer's specifications or clearly personalised. This exception is interpreted narrowly and does not apply merely because an item was ordered from a supplier or selected from the manufacturer's standard options.
To: UAB “Šaltoji banga”, Antakalnio g. 38, LT-10305 Vilnius, Lithuania, email info@saldymosprendimai.lt.
I hereby give notice that I withdraw from my distance sales contract for the following goods: [product name/model]. Order No. [number]. Order date [date]. Date received [date]. Consumer name [name]. Address [address]. Date [date].
The 14-day statutory withdrawal right applicable to Consumers does not apply to Business Customers. Return or exchange of conforming goods, or cancellation of an already confirmed Business Customer order, is possible only by separate written agreement and may involve supplier, transport, storage, special-order or other actual costs.
Where goods are manufactured, configured or ordered specifically for a Business Customer under an accepted quotation, the cancellation terms are determined by that quotation or a separate agreement. This provision does not apply to Consumers to the extent restricted by mandatory consumer law.
Personal data is processed for order administration, delivery, accounting, customer service and other lawful purposes in accordance with the Privacy Policy. Cookies are addressed in the Cookie Policy. Direct marketing is carried out only where an appropriate legal basis exists.
Where payment is made through a bank or payment service provider, the Buyer's bank login or payment authentication credentials are not provided to the Seller.
The parties are liable for failure to perform their obligations in accordance with applicable law. Nothing in these Terms excludes or restricts mandatory Consumer rights.
If performance is temporarily affected by circumstances reasonably beyond a party's control, such as major transport disruption, strikes, government measures, natural disasters, war or other force majeure events, the affected party will inform the other party and seek to resume performance as soon as reasonably possible. Mandatory Consumer rights regarding undelivered goods and paid sums remain unaffected.
Questions or complaints should first be sent to the Seller at info@saldymosprendimai.lt or by phone at +370 5 234 5655. A Consumer's written complaint is reviewed free of charge and a reasoned written response is provided within 14 calendar days from receipt unless the law provides otherwise.
If the Seller's response does not satisfy the Consumer, or no response is provided within the statutory period, the Consumer may apply to the State Consumer Rights Protection Authority (VVTAT) for out-of-court dispute resolution. Applications may be submitted through the Consumer Rights Information System at www.vtis.lt. VVTAT: A. Goštauto g. 12, LT-01108 Vilnius, Lithuania, tel. +370 5 2626760, vvtat.lrv.lt.
The European Commission's former Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is therefore no longer referenced in these Terms.
These Terms are governed by the laws of the Republic of Lithuania. For Consumers, this choice does not deprive them of mandatory protection provided by the law of their country of residence where such law applies.
The Seller may update these Terms to reflect changes in law, technology, payment, delivery or operating processes. Updated Terms apply to orders placed after publication of the new version and do not alter contracts already concluded unless the parties agree otherwise or the law requires it.
