excl VAT
Last updated: 28 August 2026.
Commercial refrigeration equipment is often large, heavy and fitted with glass, doors, compressors and other transport-sensitive components. Correct receiving procedure is therefore important. This page explains our delivery conditions and provides a practical equipment receiving checklist that can be printed and kept on hand on the day of delivery.
Unless otherwise stated during checkout, on the product page or in a commercial quotation, orders are delivered within Lithuania by the Seller or a carrier selected by the Seller.
Standard delivery does not include carrying equipment into the building, carrying it upstairs, crane lifting, dismantling doors or furniture, installation, connection, commissioning, fitting glass or shelves, or staff training unless these services were expressly ordered.
If movers, a pallet truck, forklift, crane, inside delivery or other non-standard unloading is required, please agree this with us in advance. The Buyer must ensure that the delivery point is accessible to the vehicle and that doors, gates, lifts and passageways are large enough for the equipment.
Where possible, take the first photographs before unloading. This can show how the shipment was positioned and secured and the condition of the packaging before it was moved at the consignee's premises.
Check:
If there is any doubt about the condition of the shipment, photograph it systematically. Photographs of apparently intact packaging may also become important evidence if concealed damage is discovered later.
All evidence does not need to appear in one photograph. The vehicle plate, shipment, packaging and damage may be photographed separately. Keep the original, unedited files and a clear sequence of images.
Visible damage should be recorded on the CMR, POD or delivery document before signing. Photographs alone are not a substitute for a written reservation where a clean delivery receipt is otherwise signed.
Avoid writing only “package damaged”. Be specific:
If several packages are damaged, state the quantity and, where possible, the relevant package number or product model. Ask the driver to sign next to the reservation or otherwise confirm that the reservation has been recorded on the carrier's copy.
If the driver refuses to sign or acknowledge the reservation: write on your copy “Driver refused to acknowledge the reservation by signature”, photograph the document, vehicle registration number and damage, and immediately notify us in writing. If you arranged the transport yourself, notify your carrier in writing at the same time.
Even intact external packaging does not guarantee that equipment has not suffered an impact. We recommend unpacking and inspecting commercial refrigeration equipment as soon as possible, preferably on the day of delivery.
Inspect:
If the unit is severely deformed, the refrigeration unit area appears damaged, an unusual hissing sound is heard or damage to the refrigerant circuit is suspected, do not connect the equipment to the electrical supply and contact us. Take particular care with equipment using flammable refrigerants such as R290 or R600a. Before first start-up always follow the manufacturer's instructions for the specific model, especially where the equipment may have been tilted during transport.
If no external damage was visible but unpacking reveals a dent, broken glass, misaligned door or other damage:
For international carriage by road where the CMR Convention applies, a written reservation for non-apparent / concealed loss or damage must be sent to the carrier within 7 days of delivery, Sundays and public holidays excluded. In practice we recommend not waiting: report the damage on the same day or the next working day.
Until instructed otherwise by us, the carrier or insurer, do not dispose of damaged packaging or damaged parts. An insurer or surveyor may need to inspect them. At the same time, take reasonable steps to prevent further loss by moving the equipment to a safe, dry location and protecting it from further impact or falling.
Do not begin cosmetic repairs, straightening, glass replacement or other repairs until the damage has been properly documented and, where required, agreed with us / the insurer.
BEFORE SIGNING THE CMR / POD:
☐ I checked the number of packages / pallets.
☐ I inspected the shipment while it was still on the vehicle.
☐ I checked the pallet, corners, carton, film and securing materials.
☐ I photographed the general view of the shipment.
☐ I photographed all sides of the packaging.
☐ If damage is visible, I photographed it close up and from a wider view.
☐ I photographed the vehicle / trailer registration number.
☐ I described visible damage specifically on the CMR / POD.
☐ I photographed the signed CMR / POD showing my reservation.
AFTER UNLOADING:
☐ I unpacked and inspected the equipment as soon as possible.
☐ I photographed the model and serial-number label.
☐ I checked the cabinet, glass, doors, hinges, handles, casters / feet and refrigeration-unit area.
☐ I kept the packaging.
☐ If damage was found, I immediately sent photographs and documents to SaldymoSprendimai.lt.
Article 30 of the CMR Convention provides that taking delivery without a proper check and without reservations may constitute prima facie evidence that the goods were received in the condition described in the consignment note. A clear reservation on the delivery document together with systematic photographs therefore makes it much easier to establish the circumstances of a transport claim with the carrier or insurer.
This receiving procedure is based on CMR principles, common cargo-insurance claims practice and professional refrigeration equipment receiving recommendations. It does not replace the terms of a particular carrier or insurance policy. Where stricter instructions apply to a particular shipment, those instructions should be followed.
